Dobrobut Medical Network is among the top three in the Best Customer Experience in Contact Centers nomination according to Ukrainian CX Excellence. This is an all-Ukrainian award that recognizes the achievements of Ukrainian companies in terms of best practices in customer experience and effective case studies.
Dobrobut's contact center is the largest in the medical sector of Ukraine. Every month we receive more than 100 thousand calls. Our team consists of more than 100 employees who are ready to help 24/7. Service standards at every stage of patient contact are extremely important to us. Therefore, when we talk about the Dobrobut contact center, we are talking about strong interaction between all departments.
"Our contact center is staffed by people with great social responsibility who want to be useful to others. During the training, we always say that our team has a very important mission - already at the stage of receiving calls, we help patients to be healthy", comments Olga Shkolnaya, Head of Service and Maintenance at Dobrobut Medical Network.
