Dobrobut contact center is in the top three

21.06.2024
Dobrobut contact center is in the top three

Dobrobut Medical Network is among the top three in the Best Customer Experience in Contact Centers nomination according to Ukrainian CX Excellence. This is an all-Ukrainian award that recognizes the achievements of Ukrainian companies in terms of best practices in customer experience and effective case studies.

Dobrobut's contact center is the largest in the medical sector of Ukraine. Every month we receive more than 100 thousand calls. Our team consists of more than 100 employees who are ready to help 24/7. Service standards at every stage of patient contact are extremely important to us. Therefore, when we talk about the Dobrobut contact center, we are talking about strong interaction between all departments.

"Our contact center is staffed by people with great social responsibility who want to be useful to others. During the training, we always say that our team has a very important mission - already at the stage of receiving calls, we help patients to be healthy", comments Olga Shkolnaya, Head of Service and Maintenance at Dobrobut Medical Network.

Doctors who advise on this issue:
30experience (y.)
Bablyak Oleksandr Dmitrievich
Bablyak Oleksandr Dmitrievich
Cardiovascular surgeon
29experience (y.)
Bolharska Svitlana Viktorivna
Bolharska Svitlana Viktorivna
Endocrinologist
29experience (y.)
Bravistova Nataliya Alexandrovna
Bravistova Nataliya Alexandrovna
Pediatrician; Pediatric immunologist
23experience (y.)
Buianovskyi Ruslan Vasylovych
Buianovskyi Ruslan Vasylovych
Gastroenterologist; Cardiologist
22experience (y.)
Kopchak Kostiantyn Volodymyrovych
Kopchak Kostiantyn Volodymyrovych
Oncologist; Surgeon
26experience (y.)
Levada Iryna Mykolaivna
Levada Iryna Mykolaivna
Physician; Cardiologist; Rheumatologist
23experience (y.)
Ponomarenko Maksym Viktorovych
Ponomarenko Maksym Viktorovych
Pediatric urologist
28experience (y.)
Ponomarenko Oksana Leonidovna
Ponomarenko Oksana Leonidovna
Pediatric and adolescent gynecologist; Ultrasound doctor
27experience (y.)
Shmahoi Vasyl Leonidovych
Shmahoi Vasyl Leonidovych
Orthopedist-traumatologist
28experience (y.)
Shuklina Yuliia Volodymyrivna
Shuklina Yuliia Volodymyrivna
Otolaryngologist; Pediatric otolaryngologist